Fixing Error 2020 on Apple App Store

‍What Causes Error 2020?

Error 2020 occurs when the app’s regional availability settings in App Store Connect do not cover the user’s location. This is frequently intentional, especially for apps targeting specific countries due to licensing or legal constraints. However, it may also happen inadvertently if the app’s settings are misconfigured or certain regions were omitted unintentionally.

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Common Scenarios for Error 2020 - App Not Available in Your Country

Developers typically encounter this error in the following situations:

1. Testing in Unavailable Regions: Attempting to test or distribute an app in a region where it’s not available triggers this error.
2. Intentional Regional Restrictions: Apps intended for specific markets may block access in non-target regions.
3. Incorrect App Store Connect Availability Settings: Misconfigured availability settings in App Store Connect can prevent users from accessing the app.
4. Geo-Restricted Content: Apps with geo-restricted media or services may be limited to certain regions, causing this error.

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Step-by-Step Solutions for Error 2020

Solution 1: Review and Update Availability Settings in App Store Connect

• Purpose: Ensures that the app is available in all intended regions.
• Steps:

1. Log in to App Store Connect and go to Pricing and Availability.
2. Under Availability, verify that all target countries and regions are selected.
3. Update the settings if additional countries need to be included.

• Result: Expanding availability settings allows users from more regions to access the app.

Solution 2: Check Regional Restrictions in Content or Licensing Agreements

• Purpose: Ensures that the app’s content or services comply with regional restrictions.
• Steps:

1. Review any content or licensing agreements that may restrict the app’s availability.
2. Ensure that all regions allowed by these agreements are covered in App Store Connect.
3. Update availability based on these restrictions.

• Result: Aligning the app’s settings with licensing agreements avoids inadvertent geo-restrictions.

Solution 3: Test with a VPN to Simulate Different Regions

• Purpose: Verifies the app’s availability in target regions by simulating different locations.
• Steps:

1. Use a VPN to connect from a country where the app should be available.
2. Attempt to access and download the app in the App Store.
3. Confirm that the app appears as available or troubleshoot further if it’s still restricted.

• Result: VPN testing helps identify regions where the app is unavailable, helping refine availability settings.

Solution 4: Notify Users of Regional Availability and Future Plans

• Purpose: Provides users in restricted regions with information about potential future availability.
• Steps:

1. Update the app’s description or website to indicate current regional availability.
2. Optionally include future availability plans for users in currently restricted areas.
3. Guide users to request updates for new regional availability.

• Result: Informing users manages expectations and helps prepare for possible future expansion.

Solution 5: Contact Apple Developer Support if Restrictions are Unintentional

• Purpose: Helps address unexpected restrictions that may not align with the intended availability settings.
• Steps:

1. Document all current availability settings in App Store Connect.
2. Reach out to Apple Developer Support with details of the issue.
3. Follow Apple’s guidance to adjust settings if necessary.

• Result: Apple’s support team can provide assistance to resolve unintentional regional restrictions.

Conclusion

‍Error 2020 - App Not Available in Your Country, usually results from regional availability settings or content restrictions. By reviewing availability in App Store Connect, checking licensing agreements, testing with VPNs, notifying users of availability, and consulting Apple Support, developers can manage and resolve this error effectively.

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