Nami is the leading no-code paywall management solution, designed to help the world’s most demanding brands optimize their in-app purchase and subscription revenue. Our advanced, no-code paywall CMS allows for rapid experimentation with paywall design without requiring complex coding or technical expertise. We are dedicated to helping app publishers succeed in the modern App Economy. Our cloud-based service helps app publishers launch and optimize subscription-based products while nurturing satisfied subscribers.
Job Description
As a Customer Success Engineer at Nami, you will be the primary point of contact for technical queries from our customers. In this role, you'll not only provide excellent technical support, but also play an instrumental part in our customer's journey, working closely with them to ensure their success and satisfaction with our solutions.
Responsibilities
- Provide technical support to customers integrating Nami's SDK into their solutions.
- Handle and resolve customer inquiries and technical issues through email, chat, and phone.
- Update and maintain comprehensive customer support documentation.
- Assist in testing new versions of our products and troubleshooting both software and system issues.
- Liaise between our customers and our development team, conveying product feedback and feature requests.
- Guide customers in understanding and utilizing the features of our products to their full potential.
Requirements
- Strong technical skills across various platforms (e.g. iOS, tvOS, iPadOS, Android, Roku, Fire TV, Unity).
- Excellent verbal and written communication skills.
- Experience in a customer-facing role within the technology sector.
- Ability to quickly learn and understand complex technical concepts.
- Familiarity with SDK integration and the App Economy (App Store, Google Play, Roku Channels, etc.).
- A problem-solving mindset with a strong attention to detail.
- Experience updating and maintaining technical documentation is preferred.
Why join us:
At Nami, we value innovation, creative problem solving, and a customer-first mindset. We offer a collaborative and inclusive work environment that encourages personal and professional growth. As a member of our team, you will have the opportunity to shape the future of the App Economy.
To apply, please submit your resume and cover letter to careers@namiml.com. We look forward to hearing from you!
Nami is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
